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Returns & Exchanges

Returns

What to do if a style isn't right, and how the return process works.

Return Window

Items can be returned within 14 days of delivery, unworn, unused and in their original packaging.

How To Start a Return

1. Message UsOrder number and reason for the return
2. We ConfirmReturn address and next steps directly
3. Refund or ExchangeArranged once the item is received and checked

Non-Returnable Items

Made-to-order, final sale and clearance styles cannot be returned unless the item arrives faulty or damaged.

Faulty or Damaged Items

If your bag arrives faulty or damaged, message us with your order number and a photo as soon as possible so we can resolve it quickly.

Start a Return →